If you took out insurance, you may be eligible to make a claim. You can track the service status of your device through our online tracking tool.
Your serviced device will be delivered back to the Vodafone store where you dropped it off. We may be able to swap your phone for an identical device in store. Swap on the spot is only available for faults with the device — if the fault relates to a battery or other accessories, it will need to be sent to the service centre.
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You can swap selected devices in selected stores — please see the list below. However, in the event that a loan device is lost, damaged, or is not returned in the condition provided, you may be subject to a charge. Use our store locator to find your nearest store. Login Mobile number Password. Login now Forgot your password? About Vodafone.
Servicing and Repairing Faulty Devices | Vodafone Australia
Need help with your device? In addition, Vodafone provides an Express Warranty on any mobile phone purchased from us. How to get your faulty device serviced.
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- Order Tracker.
All online orders placed with us are shipped free with express delivery across Australia. To ensure your order is delivered securely, you need to sign for it and show your photo ID. You can track your order with our online tracking tool using your order reference number. Your reference number will be sent to you soon after placing your order. It will differ depending on how you placed your order.
If you placed an order over the phone or in store, you will receive a reference number by email or SMS within 1 to 2 days. You can check the wait time for each device using the delivery time checker on the relevant device page. Once you receive confirmation your order is in transit, it will usually arrive the next business day. Delivery times for devices may vary depending on your location, as well as device demand and availability.
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To ensure your order is delivered securely, you need to sign for it and show your photo ID such as a Drivers Licence or Passport. No one else can sign for your order.
The name on your photo ID must match the name on your account. If you're unavailable to sign for your order and show your photo ID, your order will be taken to a local collection point. It's best that you choose a delivery address where you'll be available to sign. You'll need to pick up the parcel within 7 days of delivery, after which time it will be returned to our warehouse.
If this happens, our online tracking tool will show the status 'return to sender'. If delivery of your order is unsuccessful and we receive the parcel back at our warehouse, we'll contact you to rearrange delivery. This can take up to 21 days from the date the parcel was initially sent. If you've pre-ordered a device or your device is on back-order and it hasn't left the warehouse, we may be able to update your delivery address.